Non-Trading Operations Regulations

What this document covers

A non-trading operation is anything you do on your Voexra account that is not placing a trade. It covers registration, identity verification, deposits, withdrawals, the balances held in your wallets, bonuses and other promotional credit, referral commission, account access and security, changes to your details, restriction or closure of an account, deletion, and your contact with support.

Rules about placing, pricing and settling a trade are in the Rules of Trading Operations, and payment methods are covered by the Payment Policy.

Amounts and availability change. The minimum, maximum, method list, exchange rate and bonus terms shown in the product at the point where you carry out the operation are the ones that apply.

Registration and who may register

An account is opened with an email address, a password and the country you select. You confirm that you are 18 years old or older, and you declare that you are not a citizen or resident of the United States for tax purposes; both confirmations are conditions of holding the account.

The website services are not available in a number of countries, including USA, Canada, Hong Kong, EEA countries, Israel and Russia, as well as for persons under 18. A country can be added to that list, and your country not being named does not by itself mean the service is available to you.

If you move to a country where the services are not available, tell Voexra through the messenger and stop trading.

One account, one person

You may hold one account, in your own name, and only you may use it. Opening a second account, using an account that belongs to somebody else, or letting another person operate yours are all breaches of these rules.

The bank account, wallet, card or other payment instrument used to fund your account, and the destination you name for a payout, must belong to you and be under your control. Voexra may ask you to prove that before crediting a deposit or dispatching a payout.

Voexra does not accept payments from, or send payouts to, a third party.

Verification is optional unless Voexra asks

Verification is a single optional level with two parts: your personal details (legal first name, surname and phone number), and the front and back of a government identity document. Identity documents are reviewed by a person, and uploading one does not verify you by itself; it stays pending until an operator decides it.

Verification is not required to deposit or withdraw, but Voexra can make it mandatory for a specific account where there are grounds to doubt your identity, your age or your ownership of the funds. An operator can then place a hold that stops withdrawals on that account until the evidence asked for is approved.

The evidence asked for is one photograph showing your face, your physical identity document, and today's date handwritten on paper, all in the same frame.

Source of funds and enquiries

Voexra may ask where the money you deposit came from, ask for documents that support your answer, and ask about the destination of a payout or the purpose of an operation. You are required to answer such an enquiry.

If you do not answer, or the answer is incomplete or inconsistent, Voexra may decide the enquiry against you and may decline the operation, keep a withdrawal hold in place, or close the account. Money that is yours remains yours in each of those cases and can be requested by a payout route available to your account.

You must not use the account to move money for anyone else, to disguise the origin of funds, or for any unlawful purpose.

Deposits are made in the cashier

Deposits are made through the cashier and nowhere else. Your wallet is held in USD; any local currency figure shown is a conversion at a rate set by Voexra, frozen into the transaction when the order is opened.

A deposit is not credited when you leave the cashier. The balance changes only when the payment provider confirms the payment. A deposit requires a verified email address.

If money left your payment instrument but did not appear in your balance, contact support rather than sending it again.

Withdrawals and payout review

A withdrawal is a request, not an instant cashout. You can request only your withdrawable balance, which excludes money held against open trades and any bonus still under its turnover requirement.

When you submit, the amount is reserved from your balance and the request goes for review. Nothing is sent until an operator approves it. A request is refused only on stated grounds; where a request is refused the reserved amount returns to your available balance.

No arrival time or processing deadline is promised. The destination details are yours to check — once a payout has been dispatched Voexra does not recall or redirect it.

Two wallets, no transfers between them

Every account has a practice balance and a live wallet, both held in USD. The display currency you choose at signup is a display preference only; it does not change the currency your money is held in.

Practice funds are learning credits with no cash value and can never be withdrawn, transferred into the live wallet or converted into money.

There is no transfer between wallets and no transfer between accounts. You cannot use Voexra to pay another customer.

Bonuses and promotional credit

A bonus is optional and is switched off unless you choose it. The percentage, the turnover requirement, the qualifying minimum deposit and the validity period are shown to you before you accept and are frozen at that moment.

Bonus money is credited to a locked part of your balance: it cannot be withdrawn and cannot be staked until the turnover requirement is met, measured on the amount staked on settled live trades. Practice trades never count toward it.

If the requirement is not met before the bonus expires, the bonus amount is removed; your own deposited money is not affected and stays withdrawable throughout.

Voexra Friends and referral commission

Voexra Friends is a referral programme inside your account. You earn commission in two ways: a share of a referred person's first confirmed deposit once it reaches the qualifying minimum, and a share of the amount they stake on settled live trades.

Commission is held as pending for a set period before it becomes claimable. Once redeemed it is ordinary balance and is withdrawable on the same terms as any other balance, with no turnover condition attached to it.

Commission is reversed if the deposit or trade behind it is reversed. Any tax on commission is yours to account for.

Access, sessions and devices

You are responsible for your password, your email account and the device you sign in from. Voexra staff do not ask for a password, a verification code or an authenticator secret, and anyone who does is not from Voexra.

Sessions have a limited lifetime and are listed in the security area. You can revoke any of them. Two-step verification through an authenticator app is optional; there are no backup codes and no self-service authenticator recovery.

Changing your account details

The country recorded when you registered cannot be changed from your profile, because it decides which payment methods you are offered. If it was recorded wrongly, or if you have moved, tell support through the messenger; support will confirm that you own the account and may ask for evidence of where you live.

Your display name or handle, avatar, display currency, language and leaderboard visibility can be changed in the account surfaces. Legal name and phone number submitted for verification cannot be changed through self-service once approved.

Inactive and dormant accounts

Voexra charges no inactivity fee, no dormancy fee and no account maintenance fee. A balance is not reduced by the passage of time, and an account is not closed simply because it has not been used.

An account can still become unusable in practice if you lose the email address or the authenticator it depends on, so keep both current. If you cannot sign in, open the Voexra Messenger in the Support workspace.

Restriction, suspension and closure

Voexra may restrict or suspend access to an account where it suspects a breach of these rules, fraud, more than one account, a third party payment, abuse of a bonus, or while an enquiry or a verification hold is open.

A restriction does not make money you deposited yourself non-withdrawable. Voexra does not apply one for that purpose; your own funds stay withdrawable subject only to the verification and source-of-funds checks in this document.

You may stop using the account whenever you wish. Withdraw any remaining balance before you ask for closure, because a payout is not sent to a closed account.

Deletion and retained records

There is no delete button in the product. You can ask through the support messenger for your account to be closed and for data Voexra is not required to keep to be deleted.

Voexra's policy is to tell you which records are being kept and why. The records kept are your trades, the record of money moving into and out of your account, your support conversations, and the sign-in and security records held on the account.

Complaints, support and governing law

Raise a complaint through the Voexra Messenger in the Support workspace. Say what you were trying to do, which page or market was involved, when it happened, and the reference for the deposit, withdrawal or trade concerned. The messenger opens whether or not you are signed in.

You can also write to us at [email protected].

Voexra acknowledges a complaint, tells you when to expect an answer, and gives a reasoned written answer. Nothing in this document removes any right you have under the mandatory consumer law of your country of residence.

How Voexra contacts you

Voexra contacts you by email to the address on your account and by notices in the product. Voexra does not contact you by SMS, WhatsApp, or social media to ask for account action. Any such contact is not from Voexra.

Keep your email address current. An important notice, such as a verification hold or a withdrawal decision, is sent there. An address that bounces means the notice was not delivered, and Voexra's obligation to notify is met by sending to the address on the account.

When this document changes

A change that materially affects your rights, the cost of an operation, or the terms on which operations run takes effect no less than 14 days after Voexra notifies you by email and by a notice in the product.

Contracts already accepted keep the terms recorded on them, and you may withdraw your available balance before a change takes effect.