What does "New" status mean?

You have successfully created a withdrawal request, and at the moment your withdrawal is waiting to be sent from our side. The time of processing depends on the workload of operators, and can take up to 3 days. Please wait. Thank you for understanding.

What does "Pending" status mean?

Funds have been sent to the payment provider and are waiting for processing to be completed on their side. The term of crediting may be up to 3 days. Please wait. We can't speed up this process from our side.

Status has changed to "Complete", but the money has not arrived.

The period of crediting of funds is up to 3 days. Please wait – the payment will be received. If the funds have not arrived after 3 days – contact us.

The withdrawal has not arrived in full.

Withdrawal of funds to bank cards may be divided into parts, and such parts may arrive at different times. Do not worry, the funds will arrive in full. If the full payment has not arrived within 3 days – contact us.

How can I cancel a withdrawal?

You can cancel a withdrawal only if its status is displayed as New. To do this you will need to submit a request to the Support section in your Affiliate account, or contact the manager in Telegram chat. Withdrawals that have other statuses cannot be canceled.